Support

Frequently Asked Questions

Technical Inquiries

What devices can I read MediaBak books on?

Answer: MediaBak works on all modern smartphones and desktop devices!

Any Apple phone or tablet, modern Android device or desktop computer should work perfectly. Most mobile reading devices like Kindle readers with built in web browsers will also work.

What web browsers can I read with?

Answer: MediaBak works using all major web browsers on all mainstream devices. Specifically we support modern versions of:

  • Google Chrome
  • Firefox
  • Safari
  • Opera
  • Internet Explorer (ie) 8 or greater

... on the following Operating Systems:

  • Windows
  • Mac OS
  • iOS
  • Android
  • Windows Phone
  • Linux

My book seems broken. How can I fix it?

Answer: Please contact our support staff and let us know which book you are having trouble reading and what device you are trying to read it on. Our technical staff will look into the problem and a support representative will get back to you as soon as we can, usually within 24 hours.

What if I have other technical questions?

Answer: Please use our support contact form and let us know what problems you are having. Our support staff will respond to you as soon as we can, usually within 24 hours.

Billing and Membership Inquiries

How can I confirm that my membership has been cancelled?

Answer: Upon cancelling your membership, a confirmation will be sent to the email that was used during the creation of your account. You may update your email on file with a live representative or by sending a request through our contact form.

If you do not receive a cancellation confirmation to your email, please follow up with a support representative. You may also want to check your spam/junk mail.

How can I speak with a live representative or email support staff?

Answer: If you would like to speak with a live representative, please call toll free at 1-844-927-9164 or send an email to support@mediabak.com.

My membership was cancelled, why am I still being charged?

Answer: Once you have successfully cancelled your membership, and received a confirmation email, there should not be any further charges.

If there has been an error, please immediately contact one of our live representatives so we can resolve the matter.

What is the Cancellation Policy?

Answer: You may cancel your membership at any time.

Once you have cancelled your membership, you will retain access to your account for the remainder of your term. You will not receive any additional billing after your account has been cancelled.

How do I cancel my account?

Answer: You may cancel your account by using our online cancellation form Click Here or by contacting our live representative’s toll free at 1-844-927-9164.

What is your Refund Policy?

Answer:
Refund eligibility:

A) If you experienced technical problems, been a subject of fraudulent activity, or an accidental billing error has occurred on your account.

B) If the website does not deliver the experience you expected, you may be eligible for a refund.

For further assistance, Please contact a live representative toll free at 1-844-927-9164.
*Please refer to our terms of service for a more detailed description of our Refund Policy.

Refund status:

Refunds are processed within 24 hours. A correspondence will be sent out to the email on file with a confirmation.

Please allow 3 to 7 business days for a refund or credit to appear in your account.

For more information about our refund policy, please contact our live representatives toll free at 1-844-927-9164.

For additional assistance please contact a support representative.

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