Support

Frequently Asked Questions

Technical Inquiries

Can MediaBak books be read on all of my devices?

Answer: Yes, MediaBak works on any mobile device, tablet, or computer. Whether it's a smartphone, laptop, desktop, or tablet, you can read any of our books on it!

We are also compatible with both Apple and Android operating systems.

What web browsers and operating systems is your site compatible with?

Answer: You can enjoy all our site has to offer on any of the following web browsers:

  • Google Chrome
  • Firefox
  • Safari
  • Opera
  • Internet Explorer (IE) 8 or greater

And with any of the following operating systems:

  • Windows
  • Mac OS
  • iOS
  • Android
  • Windows Phone
  • Linux

My book isn't working. Can you fix it?

Answer: We are happy to help you with your issue. Please contact our support staff with the name of the book and the type of device you are using. Our technical support experts will look into the issue and a representative will contact you as soon as possible.

Who can I contact if I have technical questions?

Answer: Our support staff is always willing to help with any technical questions you may have. Just fill out our contact form and we'll be in touch as soon as possible.

Billing and Membership Inquiries

I would like to confirm my membership cancellation. What can I do?

Answer: If your membership has been cancelled, you should have received a confirmation email. To update the email we have on file for you, you can speak to a customer support rep.

If you did not receive the confirmation email, please double check all your spam folders before following up with a customer service representative.

How can I speak to a customer support representative?

Answer: If you would like to speak to one of our live support staff members, call 1-844-927-9164. If you prefer to communicate via email, send a message to support@mediabak.com

Why am I still being charged after cancelling my membership?

Answer: If cancellation of your membership was confirmed, then there should be no further charges. To resolve this issue, please contact our customer support staff.

What is the cancellation policy for MediaBak?

Answer: You are able to cancel your membership any time you wish. Upon cancellation, you will retain access to your account for the rest of the billing cycle. You should no longer be billed after the cycle has ended.

How do I request for my account to be cancelled?

Answer: Click here to fill out our online cancellation form or call 1-844-927-9164 to speak to a representative for assistance in cancelling your account.

I would like a refund. How do I go about receiving it?

Answer:
*For a detailed description of our refund policy, please refer to our Terms of Service.
If you would like a refund, we ask that you contact one of our live customer support specialists at 1-844-927-9164.

You may be eligible for a refund if:

A) You experienced technical issues with our site

B) Your payment account was fraudulently used to sign up for our site

C) Your account was billed accidentally; OR

D) You were unsatisfied with your experience with our service.

Refund status:

Refunds are processed within 24 hours, at which point you will receive a confirmation email, delivered to the email address in our files.

We ask that you allow 3 to 7 business days for refunds to appear in your account.

What name will appear on my billing statement for charges from MediaBak?

Answer: MediaBak's charges will appear as "mediabak.com 8449279164" on your credit card or bank statement. For questions regarding billing, please contact a live support rep at 1-844-927-9164.

For additional assistance please contact a support representative.

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